Shipping & Delivery Policy

At Kensington Ease, we aim to deliver your order as quickly and smoothly as possible. Below you will find detailed information about our shipping and delivery process so you know exactly what to expect.

1. Processing Time

All orders are processed within 1 to 3 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to follow your shipment.

Please note that processing times may be slightly longer during peak periods, promotions, or holidays.

2. Estimated Delivery Time

The average delivery time is 4 to 7 business days, depending on your location and local delivery services.

Delivery times are estimates and may vary due to factors beyond our control, such as:

  • High-demand periods

  • Customs clearance procedures

  • Delays by shipping carriers

  • Weather conditions or public holidays

3. Shipping Method & Origin

Orders may be shipped directly from our international suppliers or fulfillment partners, including locations outside the United Kingdom (such as China).
Because of this, customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These costs are the responsibility of the customer.

4. Shipping Costs

Shipping costs are clearly displayed at checkout and are calculated based on:

  • The destination country

  • The weight and size of the package

  • The selected shipping method

Any applicable shipping fees must be paid at the time of purchase.

5. Responsibility for Delivery

  • If the tracking information indicates that a package has been delivered to the address provided, the order is considered successfully delivered.

  • Kensington Ease is not responsible for lost or stolen packages after confirmed delivery.

  • Customers are responsible for entering the correct and complete shipping address at checkout.

  • Any address changes or corrections must be reported within 24 hours of placing the order. After this period, changes cannot be guaranteed.

6. Questions About Shipping

If you have any questions regarding shipping or delivery, feel free to contact us:

Email: info@kensingtonease.com
Business Name: Kensington Ease