Terms & Conditions
These Terms & Conditions apply to all purchases and use of the website of Kensington Ease (“we”, “us”, “our”). By placing an order on our website, you agree to be bound by these Terms & Conditions.
1. Applicability
These Terms & Conditions apply to every offer, order, and agreement made through the website of Kensington Ease. By placing an order, you confirm that you have read, understood, and agreed to these terms.
2. Product Information
We make every effort to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, minor typographical errors, color differences, or inaccuracies may occur. Such errors do not entitle the customer to compensation or cancellation, unless legally required.
3. Orders & Payment
All orders are processed only after full payment has been successfully received.
The available payment methods may vary depending on your country or location. Customers are responsible for checking which payment options are available to them at checkout.
We reserve the right to refuse or cancel any order in case of suspected fraud, abuse, or misuse of our services.
4. Processing & Delivery
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Processing Time: 1–3 business days
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Estimated Shipping Time: 3–7 business days (depending on destination and circumstances)
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Orders may be shipped directly from our international suppliers or fulfillment partners, including locations outside the United Kingdom.
Please note that delivery times are estimates and may vary due to external factors such as customs processing, carrier delays, or peak seasons.
5. Returns & Cancellations
For all information regarding returns, refunds, and cancellations, please refer to our separate Returns & Refund Policy. This policy forms an integral part of these Terms & Conditions.
6. Liability
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We are not liable for lost or damaged shipments when tracking information indicates that the order has been delivered to the address provided by the customer.
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Customers are responsible for providing a complete and accurate shipping address at checkout.
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Any address errors must be reported within 24 hours after placing the order.
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We are not responsible for delays caused by shipping carriers, customs authorities, or other external parties.
7. Intellectual Property
All content on this website, including but not limited to texts, images, designs, logos, and graphics, is the property of Kensington Ease and may not be copied, reproduced, distributed, or used without prior written permission.
8. Complaints Procedure
If you have a complaint, please contact us by email at:
We aim to respond to all complaints within 5 business days and will work with you to find a fair and reasonable solution.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes shall be submitted to the competent courts in the United Kingdom, unless mandatory law provides otherwise.